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Support

Plum Care™ Support

Plum Laboratories offers support, remote device management, and warranty services to customers, ensuring that their Plum Case devices are always up and running. With Plum Care™, customers can rest assured that they have 24 x 7 access to reliable Plum technical support team members, device optimization, virtual training, and comprehensive warranty coverage for all parts and labor related to the Plum Case.

Featured Services

Software and Radio Module Updates

Plum Case routers rely on two key software components that should be kept up to date: NetCloud Operating System (NCOS) and cellular modem firmware.

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Onboarding Training

The Plum Case onboarding training service gives your teams the knowledge and practical skills to confidently deploy, operate, and manage their Plum Case from day one.

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“How-To” Training Series

Instructions for basic operation of your Plum kit, so your team can get connected quickly and confidently in the field.

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LAN Network Optimization

Plum’s LAN optimization service helps customers maximize the performance, reliability, and usability of devices connected to the Plum Case via Wi-Fi and wired Ethernet connections.

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WAN Bandwidth and Internet Resiliency Optimization

Plum’s internet resiliency service evaluates how cellular, satellite, and other WAN connections are being utilized and optimizes the Plum Case to make the best use of available bandwidth.

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Site Survey / Event Preparation

Site surveys focus on identifying potential connectivity, power, placement, and operational considerations early to reduce deployment issues and help teams get connected faster.

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Client Traffic

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Submit a Support Ticket
Having trouble with your equipment? Tell us what's going on and our team will help you get back up and running.
Open a Ticket
Schedule Training
Get your team comfortable and capable with your Plum equipment through a session built around how you work.
Request Training
Warranty Repair Request
Need a repair? Send us the details and we'll review your request and guide you through what's next.
Start a Request
Renew Plum Care
With Plum Care, customers can focus on their operations with confidence, knowing that their equipment is protected and supported by a dedicated team of experts.
Renew Coverage
Real Time Optimization (RTO) Request
Get more out of your connection by tuning how your network and connected devices share bandwidth. Tell us about your setup and we'll help you dial it in.
Optimize My Network
Updates / Event Preparation Request
Getting ready for a deployment or event, or need to update your equipment's software? Tell us what you're preparing for and we'll help make sure everything performs when it counts.
Request Support
Technical Documentation Portal
Browse technical resources for your Plum equipment, anytime.
Visit the Portal
The Plum Case is a first-class product that continues to amaze each and every time we utilize it. The customer support and product knowledge that Plum Labs offers are second to none. This product has provided data and communications during some of the most trying disasters.
Gabe Turner | South Carolina Emergency Management Division
I wish to express my deepest appreciation for the exceptional support and invaluable assistance that we received from Plum Laboratories during Super Bowl LVII...providing us with vital equipment ensuring us the ability to stream real time video to a variety of locations the event, allowing us to keep our operations online during congested internet operations.
Chief Chris Briggs | Glendale Police Department
Now with Plum, we get search data in real-time. The bottom line is that in search and rescue timely information is critical and the Plum Case has the potential to help save lives.
Jeff Randall | RAT-SAR
The internet connection at the television station was useless, which is a problem since most of our syndicated programs get delivered over IP. Due to the network issue, we were unable to download the shows for that evening’s broadcast. The estimated download time for a single show was 48 hours. I fired up our Plum Case and we were able to download the shows and get them aired that evening.
Justin Williamson | KSWO-TV