End of Support Policy
Purpose
The intent of Plum Laboratories’ End-of-Support Policy is to ensure our customers receive the highest quality and best-in-class portable connectivity devices that continue to evolve with advancing technologies and industry demand.
This policy will help us define and communicate the phases of a Plum Case or Plum Accessory product lifecycle. This includes the level of respective support Plum hardware will receive in each phase to:
- Assist our customers’ planning and budgeting plans to transition technology
- Ensure a smooth transition for end users operating a Plum product that will be transitioning to No Support Continue to provide class-leading support and products
Product Lifecycle: Phases
| Phase | Definition |
|---|---|
| Active | Phase in which a Plum Case model is available for general purchase and can be fully supported |
| Support Only | Phase in which a Plum Case model is no longer available for general purchase but can still receive comprehensive support |
| Out of Support | Phase in which a Plum Case model can no longer be purchased or receive comprehensive support, which can include loss of: OS Software and Radio Module Firmware updates, remote device access control, remote phone 24x7x365 support, and warranty repairs. Once a Plum Case reaches its No Support phase, Plum Labs will no longer offer comprehensive support via Plum Care |
Out of Support Plum Cases
| Plum Case/Shell Model | Serial Number Identifier |
|---|---|
| Plum Antenna Array (external) | ‘ARR’ prefix (serial number = ARR####) |
| Mini-Extended | ‘ME’ prefix (serial number = ME#####) |
| Various | 'PK' prefix (serial number = PK####) |
| Various | No alpha prefix (serial number = ######) |
| Various | ‘ED’ prefix (serial number = ED#####) |
Support Only Plum Cases
| Plum Case/Shell Model | Serial Number Identifier |
|---|---|
| Basic | ‘MB’ prefix (serial number = MB#####) ‘BAS’ prefix (serial number = BAS#####) |
| Explorer | ‘XPL’ prefix (serial number = XPL#####) |
| Extended | ‘XTD’ prefix (serial number = XTD#####) |
| Enhanced | ‘EH’ prefix (serial number = EH#####) ‘ENH’ prefix (serial number = ENH#####) |
| Enterprise | ‘EN’ prefix (serial number = EN#####) ‘ENT’ prefixes with serial #ENT00059 and lower |
| SATIII | ‘SAIII’ prefix (serial number = SAIII#####) ‘SA3’ prefix (serial number = SA3#####) |
| Scout PAK | Paks with ‘SCT’ prefixes with serial #SCT07110 and lower |