Onboarding Training
Onboarding Training
The Plum Case onboarding training service gives your teams the knowledge and practical skills to confidently deploy, operate, and manage their Plum Case from day one. Plum-certified trainers deliver a series of purpose-built sessions over your preferred virtual platform, so your people understand the system, follow proper deployment procedures, and make full use of the network capabilities available to them.
What is Onboarding Training?
Onboarding Training Service is a guided training program delivered as part of the Plum Case deployment process. It introduces users and administrators to the Plum Case hardware, network connectivity, cellular services, NetCloud Manager, and basic troubleshooting procedures.
The goal is to establish a consistent understanding of the system before operational use.
Why it Matters
Teams learn how to properly set up, power, connect, and deploy the Plum Case, reducing deployment time so they become operational quickly.
Users learn the essential procedures to operate and monitor the case in the field, including connectivity status, WAN connections, cellular performance, and basic system health.
Training reinforces sound configuration and operational practices across network access, user permissions, VPNs, and other security features, supporting your policies and compliance.
With the knowledge to identify and resolve common issues, teams can handle basic troubleshooting and minimize downtime before escalating to support.
A standardized process means personnel are trained on the same procedures and best practices, creating consistency across deployments, users, and locations.
Best Practice
Plum recommends onboarding key personnel whenever a new Plum Case deployment is introduced. Training your teams before deployment helps ensure the system is properly configured, operationally ready, and supported by people who know how to manage it in the field.
What the Training Covers
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Plum Case hardware and system components
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Power system operation and best practices
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Cellular connectivity and basic network concepts
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WAN and failover operation
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NetCloud Manager fundamentals
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Basic network monitoring and system health
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Proper deployment and shutdown procedures
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Common troubleshooting scenarios
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Support escalation procedures
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Operational and security best practices
Training FAQ
Onboarding training is designed for the operational and field teams who will deploy and run the Plum Case day-to-day, along with the administrators responsible for managing it. We recommend including the key people from each team who will be hands-on with the case in the field.
Plum recommends onboarding your teams before a new Plum Case deployment goes live, so your personnel are trained and the system is properly configured and operationally ready before it reaches the field.
Sessions are delivered remotely by Plum-certified trainers over your preferred virtual platform, such as Teams, so team members in different locations can attend together.
Your team will be able to set up, power, connect, and deploy the Plum Case, monitor connectivity and system health, apply proper security and configuration practices, and handle basic troubleshooting before escalating to support.
Complete the training request form below with your organization and case details, and a member of the Plum team will follow up to arrange your sessions.
Schedule Training
Complete the form, and a Plum specialist will follow up to arrange your sessions.