Plum Care™
Plum Case offers support, remote device management, and warranty services to customers, ensuring that devices are always up and running. With Plum Care™, customers have 24×7 access to reliable Plum technical support team members, device optimization, virtual training, and comprehensive warranty coverage for all related parts and labor.
Each Plum Case includes one year of Plum Care free with:
Plum Care Technical Support
Reliable
Our experienced team can provide guidance on integration and configuration into existing networks, device optimization, and 24x7x365 phone support for prompt technical issue resolution. This ensures that you can confidently use your Plum Cases, knowing that additional technical support is readily available if needed.
Virtual
Get the most out of your device. Plum Care Technical support provides virtual training via phone, Zoom, or Teams calls to help you master basic operation as well as advanced functionality, capability, and configuration options. Training includes review of basic set up, software/firmware updates, configuration changes, and optimization of Plum Cases for any location.
24x7x365
With Plum Care Technical support, you have peace of mind knowing you have access to reliable technical support whenever they need it, including advanced configuration services for customers with unique or complex networking requirements. This can help you avoid downtime, reduce frustration, and minimize the risk of costly repairs.
Plum Care Warranty
At Plum Labs, we also offer product repair services for all parts and labor related to the Plum Case, including routers, batteries, power-related harnesses, antennas, cabling, external ports, and the case itself.
Comprehensive Coverage
Product repair services for all parts and labor related to the Plum Case are covered by our warranty, including routers, batteries, power-related harnesses, antennas, cabling, external ports, and the case itself. All so you can enjoy the peace of mind of knowing that you are protected against any potential repair costs.
Convenient Shipping
Our warranty also covers all shipping costs within CONUS, via UPS ground, from your location to and from the Plum Laboratories production facility. This means that you don’t have to worry about shipping costs or logistics.
Expert Repairs
The Plum Laboratories production facility is staffed with expert Plum Labs technicians who are trained to repair and maintain Plum Cases to the highest standards. You can rely on high-quality repairs that meet or exceed the original specifications of the product.
Plum Care Remote Device Management
We offer complete solutions for remote device management. Plum Care includes the Cradlepoint Essentials + Advanced Package which features a Net Cloud Manager (NCM) annual license. NCM allows access to your Plum Case fleet remotely and enables management of your assets from an online management system.
Simplified Remote Device Management
Included with Plum Care is Net Cloud Manager, a cloud-based management platform that allows you to manage your Plum Cases from a single interface. This simplifies device management and reduces the need for manual configuration, saving time and reducing the risk of errors.
Plum Case Optimization
Advanced networking support – such as WAN failover, load balancing, geolocation tools and advanced security protocols – is also included with Plum Care. This enhances the overall performance and security of the Plum Case, ensuring you can rely on your device for critical applications.
Greater Control and Visibility
With remote device management, you have greater control and visibility over your Plum Cases. You can monitor device performance, update firmware/software, track data usage, and configure network settings, for individual or groups of Plum Cases – all from a single interface. This allows for more efficient management and greater insight into device usage.
Renew Your Plum Care
Whether you need help setting up your Plum Case, have technical questions, or want to optimize your device settings, Plum Laboratories’ employees provide the assistance and resources to keep your devices performing at their best. With Plum Care, you can focus on your mission-critical operations with confidence, knowing that your equipment is protected and supported by a dedicated team of experts. Contact us today to learn more about how we can help you with your remote device management needs.
Renew Today